All items purchase are non-refundable and can only be exchanged but not returned.
Exchange can only be done with original sales invoice, item must be in its original condition. Used items or products with signs of damage, scratches, alteration or wear and tear cannot be exchanged either.
Exchange must be done within 7 days of purchase and Modus have the sole right to determine whether or not the condition of an item being requested for exchange is suitable for exchange.
If the item purchase has manufacturing defect, Modus will ask customer to leave item with us for inspection. Inspection will take around 7 days.
If item is confirmed to have manufacturing defect, Modus may arrange to exchange the item or repair the defective part. Exchange will be limited to same brand and model only, subject to stock availability.
If the price of the item exchanged is lower than the price of the item returned, no refund will be given. If the price of the item exchanged is higher than the price of the item returned, the difference will be charged.
Warranty is available for selected items only. Please refer to warranty card, if available, for details of warranty coverage and warranty period.
If after sales repair service is needed, and warranty period has expired, an administrative fee might be charged.
The transfer of title of the item to customer will only take place upon full payment.
In case of disputes, Modus’s decision shall be final.